Flaneur has built a library of more than 300 color formulas since its inception, but we know there are indefinite creative ideas and the world is filled with enormous amazing color shades. When customers come to us with an order requesting a shade to match a Pantone code or a specific color in an image that our library does not contain yet, we will need extra days to do the lab work to produce the formula of the color in order to know how to perfectly dye the beddings and duvet covers.

Flaneur Satisfaction Guarantee that comes with every purchased order will give you with great peace of mind when celebrating your life with colors. 

We gladly accept returns within 20 days of the delivery date. Simply contact us and we will help you with your return and refund.

Alternatively, we offer you a one-time free exchange, should you want to change the color or the size within 20 days of the delivery date.

Please kindly note that we cannot accommodate a return and/or exchange request if the products have been washed or damaged.

The custom color, dyed-to-order products are non-exchangeable, non-refundable. We provide ample service including multiple rounds of lab works and color tests to guarantee the perfection of the products before shipping them your way.